Registration policy and withdrawal


Payment

Payment of all fees must be made in full at the time of registration. If you don't pay for your class before it starts, we cannot garantee your place. We cannot accept partial payments. Acceptable forms of payment are Paypal, cash, check or money order (payable to French Academy DC, VA, MD LLC - 5749 Governors Pond Cir, Alexandria VA 22310). A fine of $30 will be charged for bounced checks. When a student's employer pays course fees, an authorization letter from the employer is required. If an employer fails to pay the cost of a student's fees, the French Academy will require the student to pay the tuition prior to the first class. In the event of late registration, tuition cannot be prorated.

Withdrawals & Refunds
Refunds for withdrawal from courses must be requested 4 business days prior to the first day of class. Request must be submitted in writing at French Academy 5749 Governors Pond Circle Alexandria VA 22310. Requests cannot be made by phone. Absence from class does NOT constitute notice of withdrawal. An administrative fee of $65 will automatically be deducted from the refund amount. Please allow up to two weeks for refunds to be issued. If a class is cancelled you will get a complete refund.

Discounts
Early birds and Sibling discounts are available only with check payment. Some discounts can not be added.

Private Lessons
Private Lessons once purchased, must be used within a four month period (5 and 10-hour package) or seven month period (20-hour package). For a cancellation or a change of appointment, a notice must be received 24 hours before your class, by Friday before 4pm for a Monday class. Tuition fees once paid are not refundable.
Private lessons may be exchanged for a group class under the condition that there are spots available in the class. The rates are as followed: 10 private hours for a 20 hour group class; 6 private hours for a 12 hour class; and 5 hours for a 7.5 or a 5 hour workshop.

Course Cancellations & Changes
The French Academy reserves the right to cancel classes and workshops, adjust curriculum, and to change teachers during courses if necessary without advanced notice. Courses are typically cancelled due to insufficient enrollment, unavailability of an instructor, or inability to schedule appropriate instructional space. If your course is cancelled, you will be noticed by email and given the option to transfer, to receive a credit, or to be fully refunded.
In the event of severe weather conditions or instructor's sickness, classes might be cancelled. Make-up classes (for the whole group) will be scheduled and announced by email. No alternative make-up dates or refund will be offered for students who are unable to attend scheduled make-ups. Cancellations and make up classes will be announced via email. In case of multiple cancellations because of severe weather conditions, it might be impossible to make up for all the classes. Skype classes can be offered for small adult group classes, instead of a in person group class.

Make-up Classes for students who missed classes
Students will not be permitted to substitute missed classes with regular classes in other courses offered during the same course period or later. Any student enrolled in a group class can get a make-up class "private lesson" at our lowest hourly rate.

Request to Repeat a Class
The French Academy reserves the right to request that a student repeat a course if it is deemed necessary before they are allowed to progress to a class at the next proficiency level.

Lost belongings
Students, families, and visitors should make sure to take their and their children’s belongings before leaving a French Academy's class. The French Academy is not responsible for any lost belongings.